We understand sometimes life happens so please follow the steps below to receive a prompt refund or exchange. Our goal is to be able to assist you regardless of your circumstance and without delay.
Thank you for your cooperation.
Our policy is 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Vitamins or prepackaged food, aromatherapy, art, gift cards, all custom orders, sale items are FINAL SALE
WHAT YOU WILL NEED TO GENERATE A RETURN:
*To complete any return, we require a receipt or proof of purchase.
* Defective item should be reported via email email@example.com within 24 hrs of reception
HOW TO START A REFUND:
*Email reason of return or refund to firstname.lastname@example.org with pictures of receipt, item, and an explanation to expedite your case. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund by email so please provide a valid email address to receive the status.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days from the approval of your return.
We only replace items for size or color purposes, and you will be charged for the shipping cost. If you need to exchange it for the same item, send us an email at email@example.com and wait for instructions on how to send your item back. You will need an authorization and approval code to be placed in your exchange. If you receive a refund, the cost of return shipping will be deducted from your refund. Please consider using a trackable shipping service or purchasing shipping insurance.
SPECIAL RETURN POLICY FOR JEWELRY:
*RANA NADER JEWELRY
We offer a lifetime warranty on every custom jewelry piece we sell on our website. In case you encounter any problems with the item you purchased from us, please send it back to us for repair within 30 days. Upon receipt of the defective item, we send it to the vendor for repair and mail it back to you promptly. Due to the nature of our business and the lifetime warranty we offer on everything we sell, we do not accept any returns or exchanges. All sales are final.
*QUINN SHARP JEWELRY
In case you encounter any problems with the item you purchased from us, please send it back to us for repair within 30 days. Upon receipt of the defective item, we send it to the vendor for repair and mail it back to you promptly. This vendor requires a $10 participation for repairs and shipping costs. Due to the nature of our business, we do not accept any returns or exchanges. All sales are final.
***Please email firstname.lastname@example.org before your inquiry for a repair with pictures and a brief description.